FAQ
The questions and answers from the Help page in the app come first, then questions about each bot.
What does it cost? Are there fees on my trades?
You pay the plan: a monthly price for each bot, plus any add-ons you choose. AllenHark takes no share of your trades.
Every trade also pays Solana's network and priority fees, plus a small tip to the AllenHark relay that sends your transaction to the network. We show all of it next to your PnL, so you always see what trading cost you.
How much SOL do I need?
We suggest 0.5–1 SOL to start trading with, on top of the plan. It stays in your bot's own wallet on your server, not with us, and you can withdraw it whenever you like.
You don't need any SOL to begin: your bot practises with virtual SOL first.
What happens after I pay?
We set up your private server and install your bot. It takes about 4 minutes, and we email you when it's ready (and send you an alert on Telegram or Discord if you've connected one).
Then your bot practises with 10 virtual SOL on real new launches. Home shows how it does as it goes (switch to Practice), and you choose how careful it should be, add SOL and go live when you're ready.
Can AllenHark touch my SOL?
No. Your bot's wallet is created on your own private server and only that server holds the key. We can't move your SOL, and nobody at AllenHark will ever ask for your key or PIN.
Withdrawals only go to addresses you saved yourself, with your PIN.
How do I get my money out?
Open Wallet, choose Withdraw, pick one of your saved addresses and enter your PIN. A new address needs your PIN and an email confirmation, and can be used 24 hours later, so nobody can add one behind your back.
What's the difference between practice and live?
In practice your bot trades real launches with virtual SOL (10 to start), so you can see how your settings do without risking anything. Practice numbers are grey and marked Practice.
Live uses the real SOL in your wallet. You choose when to go live; practice and live are never added together.
Can I lose money?
Yes. Most new tokens go to zero, and a bot can lose on many trades in a row. Practise first, set a stop loss, and only put in SOL you're comfortable losing. A budget and a daily loss limit are there if you want them.
How do I cancel?
There is nothing to cancel: if you don't renew, your plan ends. Your bots then only sell what they hold for 3 days, trading stops, and you have 7 more days to withdraw before your server is suspended. A suspended server is never destroyed. Billing shows the exact dates.
To stop sooner, use Pause all at the top: pause buying, stop and sell everything, or stop and keep your tokens.
Do I need any add-ons?
No. Most people start with none. Assisted setup, Managed, the AI strategy assistant and Priority support are there if you want help, and you can add them later from Billing.
How is this different from a Telegram trading bot?
Many Telegram bots run on shared servers and keep your key on their side. Here your bot runs on its own private server, only that server holds the key, and it follows the limits you set even when you're not watching.
We do have Telegram and Discord bots, but they only send alerts. You can't trade from them, and they never ask for anything.
How do I know it's really AllenHark?
We never message you first, and we never ask for your key, PIN or seed phrase, or ask you to send SOL. Anyone who does is a scammer. Only trust allenhark.com, our Discord, X @allenhark and GitHub AllenHark-Inc.
Can I choose the hours my bot trades?
On the Solana Block-0 Sniper, yes: its Schedule page sets a week of time slots in your city's time. Outside them it doesn't buy; open positions are still sold by your rules. The other six bots trade whenever they're running; use Pause buying to stop buys for a while. See trading hours.
Can AllenHark support look at my bot?
Only while support access is on. Turn it on or off on your plan's Settings → Support access. Managed keeps it on while your plan is paid, and Assisted setup includes 7 days of it; you can end it at any time and it stays off until you grant it again. See what staff can and cannot do.
What is Relay Dedicated?
Your bots send trades through the AllenHark relay, which takes a small tip per trade. Relay Dedicated is a monthly add-on for the whole plan: your bots send through AllenHark Relay on a key of their own, and your bot wallets pay no relay tip per transaction. It covers every bot on the plan. Add it when you deploy, or to a plan you have in Billing. See Relay Dedicated.
Solana Block-0 Sniper
Which launchpads can it trade?
Pump.fun, Raydium LaunchLab, StonkFun, Surge, Bonk.fun, Meteora DBC, Moonshot, Jupiter Studio, Believe, Bags, and new PumpSwap pools. One launchpad is included; each extra one is a monthly add-on. Pump.fun is the main one; the others are Beta. See Launchpads.
Why are most launches skipped?
Your filters skip most of them, on purpose: creator buys that are too small or too big, bot-made launches, repeat launchers and blocked creators. Each skip shows on the bot's page in plain words. A riskier Style skips fewer.
Can I buy a token by hand?
Yes, the Solana Block-0 Sniper takes manual buys. You can also sell any of its positions by hand.
Solana Momentum Sniper
Why does it buy so rarely?
It waits until a token shows real buying, enough volume and a market cap inside your range. Most Pump.fun tokens never get there. Lower thresholds, or a riskier Style, mean more buys.
Does it keep trading a token after it graduates?
Yes. A token that graduates while the bot holds it keeps being managed on PumpSwap, and the bot also buys tokens already on PumpSwap if they pass the same checks.
Can I turn off the stop loss?
No. The Solana Momentum Sniper always has one. Its rug checks can sell before the stop loss is reached.
Solana Wallet Copy Trader
How many wallets can I follow?
As many as your plan allows, up to 200 per bot. The page shows how many you follow, for example "3 of 200".
Does it sell when the wallet sells?
Only if your exits include a mirror sell. Otherwise your own exits (stop loss, take profit, trailing stop and the rest) decide when it sells.
Will I get the same results as the wallet I copy?
No. You buy after the wallet, at a price its own buy has already moved, and often after other copiers. Watch a wallet in practice before you copy it with real SOL.
What does Early shred detection add?
The bot also sees the wallets' trades in the raw block data, before they are confirmed, so it can copy them sooner. It's an optional monthly add-on for the copy trader.
Solana Graduation Sniper
What is a graduation?
When enough of a new token is bought on its launchpad's curve, the launchpad moves it into a normal trading pool. The bot buys at that moment, if the new pool passes your checks.
Which launchpads' graduations does it buy?
Pump.fun (to PumpSwap), Raydium LaunchLab and its brands (to Raydium CPMM or AMM v4), and Meteora DBC and its brands (to Meteora DAMM v2). Graduations into Meteora DAMM v1 are skipped for now.
Why is my buy smaller than my buy size?
Each buy is capped at Buy at most this share of the pool, so a small pool gets a small buy.
Solana MC Breakout Sniper
Which tokens does it watch?
New launches, tokens that just graduated, or only the tokens on your watchlist; you choose. It buys when a token's market cap crosses your level upward.
Will it buy the same token twice?
No. A token is bought once at most.
Can I set the level in SOL instead of US dollars?
Yes, the market cap can be in US dollars or SOL.
Solana Dip Sniper
Which tokens does it buy?
Only tokens on your watchlist, up to 100 by default. Paste their contract addresses (CAs) on the Strategy page.
What counts as a dip?
A large sell, at least the SOL or share of the pool you set, that leaves the price at least your Price fell at least below its recent high. A sell by the token's creator, or a pool draining, is skipped as trouble rather than a dip.
Why didn't it buy a dip I saw?
Most often one of the guards skipped it, or, with Wait for a rebound on, no rebound came in time. Activity says which.
Solana Arbitrage Bot
Does it hold tokens?
No. Each round trip buys on one pool and sells on another in one transaction that starts and ends in SOL, so there are no open positions, take profit or stop loss.
Why do so many trades fail?
Other bots race for the same price gaps, and a round trip that loses the race fails. A failed trade costs only its network and priority fee; it never lands under your minimum profit. You can cap failed trades' fees per day, or stop after a number of failures in a row.
Why does it trade so rarely?
Most gaps are smaller than the costs. Every trade must cover both pools' fees, the network and priority fee, the tip when one is paid, and your minimum profit (0.000001 SOL on the Balanced starter). See It never trades.
Is the profit guaranteed?
No. The minimum profit is a floor each landed trade must clear, not a promise: trades can fail, failed trades cost fees, and practice can't show how often a live round trip would land.
Still have a question?
Email support@allenhark.com or ask in our Discord. The troubleshooting page covers what to do when the bot buys nothing or a sell fails.